The Client Account Manager (CAM) is the link between Orridge and the customer. The CAM is the first point of call and translates your needs into a solution provided by Orridge.
Our CAM's are well seasoned in both stocktaking and the sectors in which Orridge operates. How we interact with our customers on a day-to-day basis is really important and therefore relationship management is a high priority.
The CAM coordinates client requirements with the departments in Orridge best suited to meet them, making for straightforward and effective customer communication.
The CAM monitors service adherence, tackles service queries and arranges review meetings with the stakeholders in your organisation.
The account management role brings with it innovation and progression. We expect all accounts' boundaries to be challenged in all areas, by identifying service improvements and ways in which the service can become more cost-effective for our customers.
Orridge customers enjoy a hands-on approach to customer service and account management at all levels of the business. Orridge board members regularly attend review meetings.